Force Support Squadron wins Air Force award
By Staff Sgt. Sarah Brown, 9th RW Public Affairs
/ Published October 28, 2011
Beale Air Force Base --
The 9th Force Support Squadron celebrated their first ever 2010 Maj. Gen. Eugene L. Eubank Award win once more with the presentation of their trophy at the Community Activities Center Oct. 25.
On hand to present the prestigious award to the unit was Lt. Gen. Darrell D. Jones, the Deputy Chief of Staff for Manpower, Personnel and Services.
"I'm here because we're honoring an FSS unit that did something at a level that no one else in the Air Force did," he said. "What you all do here sets a tone that permeates around the base."
General Jones talked about first impressions and how many areas that base visitors see fall under the scope of the force support squadron, from the check in at billeting to using the gym and dining facilities.
"There's an energy to be found here, an energy that says 'we are good at what we do' and taking care of Airmen, is the business of what we do. You've got the making of a wonderful base here," General Jones said.
To win the award, Beale's force support squadron competed against seven other Air Combat Command bases, and 36 Air Force-wide. After being selected as a finalist, an anonymous team of inspectors visited the base to evaluate the 9th Force Support Squadron on four areas - customer service, leadership, management and facilities and equipment. For the 9th FSS leadership, they consider the key to their success was in customer service.
"I believe it was the customer service element that helped raise the bar. We respond to every comment; it's something we pride ourselves on," said Maj. Centron Felder, 9th FSS operations officer. "People want what they pay for; they want a good product."
The Maj. Gen. Eugene L. Eubank Award is presented to the force support squadron that best represents the priorities that general Eubank placed on the morale and welfare of America's fighting forces to further the overall mission. The prestigious award was named in honor of Gen. Curtis E. LeMay, who in addition to his aviation accomplishments, had a life-long interest in support provided by Air Force Services personnel around the globe. In 1990, the Order of Daedalians established the small base category award called the Maj. Gen. Eugene L. Eubank Trophy for Services excellence, while the large base category retained the Gen. Curtis E. LeMay Trophy for Services Excellence.