Q: I feel sick, what should I do?

A: Do not go to work if you feel sick. Contact your chain of command or the 9 MDG’s Appointment Line for a telephone screening and assessment

Q: IF I HAVE SYMPTOMS, WILL I BE TESTED?

A: Individuals are evaluated by medical professionals who determine whether or not a test is necessary. If you are a TRICARE beneficiary, please call the appointment line at 530-634-2941 to be assessed by the 9 MDG on Monday - Friday, 0730 - 1700. For after-hours advice. You can also call the TRICARE nurse advice line: 1-800-874-2273.

Q: I AM FEELING SICK, SHOULD I STAY HOME FROM WORK?

A: All personnel should stay home if they are feeling sick. Military personnel should then contact and coordinate with their chain of command to address any mission impact. Civilian and contractor employees should contact their supervisor. In either case, if you are experiencing symptoms of COVID-19, please contact your medical provider prior to visiting the clinic.

Q: IF I DEVELOP SYMPTOMS OR THINK I HAVE BEEN EXPOSED TO COVID-19, WHAT SHOULD I DO?

A: First, stay home. Do not go directly to 9 MDG or any other healthcare facility. Second, if you are a TRICARE beneficiary, call the appointment line at 530-634-2941 to be assessed by the 9 MDG on Monday - Friday, 0730 - 1700. For after-hours advice, you can also call the TRICARE nurse advice line: 1-800-874-2273.

Q: CAN CIVILIANS WITH NO DOD AFFILIATION GET TESTED ON BASE?

A: No, only individuals that are TRICARE beneficiaries are able to seek medical treatment and COVID-19 testing on base. Individuals who are not a TRICARE beneficiary should contact the Public Health Department for the county in which they live to get tested.

Q. DOES THE HPCON AFFECT MY PCS?

This is a Beale specific posture that will not affect PCS, but you may be required to quarantine upon arrival to certain locations. For outbound members, it is highly encouraged you communicate with your sponsor at the gaining Unit regarding location-specific requirements.

Q. DOES THE HPCON AFFECT MY DEPLOYMENT/RE-DEPLOYMENT?

A. No

Q. DO I HAVE TO QUARANTINE UPON ARRIVAL TO BEALE AFB IF I AM ARRIVING FROM A CONUS LOCATION?

A. If all departure and destination locations are green no ETP/ROM is not required. Travel to any red locations require 9RW/CC approval. ROM is not required if there is no close COVID-19 contact or symptoms. 

Q. DO I HAVE TO QUARANTINE UPON ARRIVAL TO BEALE AFB IF I AM ARRIVING FROM AN OVERSEAS LOCATION?

A. The DoD requires 14-day restriction of movement if a Service Member has traveled from or through an international country designated as a Centers for Disease Control and Prevention (CDC) Travel Health Notice Level 4, 3, or 2 country. This is required for both official and unofficial travel. Upon arrival from an overseas location, individuals should notify their Sponsor or Unit Deployment Manager of their arrival and then contact 9 MDG/Public Health for more information regarding their restriction of movement period. If a Service Member has returned from a CDC Travel Health Notice Level 1 country, a 14-day restriction of movement is NOT required. For DoD family members, civilian employees and contract personnel are strongly recommended to follow this same guidance. For more information, reference DoD Force Health Protection Supplement #14 (effective 29 December 2020) and https://www.cdc.gov/coronavirus/2019-ncov/travelers/map-and-travel-notices.html

Q: IS THE CDC OPEN?

A: Yes, the CDC is open. Facial coverings are required for parents for pickup/drop off. Hours of operations are 0615-1800 Monday through Friday.  For more information contact the CDC at (530) 634-4717 

Q: IF I PAID MY DUES AT THE CHILD DEVELOPMENT CENTER, WILL I GET REIMBURSED?

A: Yes, it will come in the form of a credit on a future month’s bill.

Q: DO THE CHILDREN NEED TO WEAR MASKS?

A: Children over the age of two will be required to wear a mask upon entering the facility and during hallway transitions, unless they have a sensory/medical issue documented by your primary care manager. Masks are not required inside of the classrooms. Masks are not required on the playground as long as classrooms continue to use the playground at separate times.

Q: WILL THE CDC PROVIDE MASKS FOR CHILDREN?

A: The CDC will not routinely provide masks for use, but disposable masks will be on hand for occasional use.

Q: WHAT HAPPENS IF I CAN’T FIND CHILDCARE BECAUSE THE CDC IS FULL OR SCHOOLS ARE CLOSED THIS SPRING?​

A: Please work with your chain of command (CoC) to ensure that you actively looking ahead to make plans as far in the future as possible. Notify your CoC as soon as possible that you are having trouble finding childcare options. Your CoC will work with you to find a solution.

Q: IS BASE CLOSED OR IS ACCESS RESTRICTED?

• A: ETPs will no longer be required for those with base access to sponsor an individual onto the installation. Procedures to sponsor an individual will return to normal operations through the Visitor’s Center. As a reminder individuals being sponsored onto the installation should have two forms of ID.

Q: WHAT ARE THE COMMISSARY HOURS?

A: The commissary is currently open during normal operating hours but is limited to only authorized patrons, anyone who is not an authorized patron will be unable to enter the facility.

Tuesday through Thursday – 9a.m. to 7p.m.

Saturday and Sunday – 10a.m. to 5p.m.

Q: WHAT ARE THE BASE EXCHANGE HOURS?

A: At this time, the Base Exchange is open Monday through Friday 8:30a.m. to 6p.m. and Saturday and Sunday 10a.m. to 4p.m. Facial coverings are required and the Exchange will cap the number of customers at 27 people at one time.  For more information contact (530) 788-0221.

Q: CAN RETIREES SHOP AT THE COMMISSARY?

A: Yes, anyone with a military-affiliated ID can still shop at the commissary.

The commissary is closed on Monday, but is open from 9a.m. to 7p.m. Tuesday through Friday, and 10a.m. to 5p.m. Saturday and Sunday. Facial coverings are required. The Commissary will cap the number of customers at 150 people at one time. For more information contact the commissary at (530) 634-2422.

Q: IS CONUS/OCONUS TRAVEL AUTHORIZED?

A: CONUS/OCONUS leave is authorized with unit commander approval.

Q: WHAT ARE THE LOCAL LEAVE RESTRICTIONS FOR BEALE AFB?

A: Members may take leave within an 6 hour radius of the installation as processes for safety are put in place and distance continues to expand. Members may take leave as long as they avoid metropolitan areas and areas of elevated COVID-19 risk.

Q. WHY ARE WE INSTRUCTED TO AVOID METROPOLITAN AREAS?

A. The population density in these areas increase the risk of contracting COVID-19.  For this reason, we ask that you avoid highly populated areas unless it is necessary.  If you live in one of these areas please maintain mask where, social distance and frequently wash your hands.

Q: CAN I STILL GET PRESCRIPTIONS FILLED?

A: Call the pharmacy at (530)634-2859 to acquire refills or for questions.  Although open, recommend use of mail order pharmacy (https://militaryrx.express-scripts.com/) to the greatest extent possible.

Q. WHY DO I HAVE TO REPORT TO WORK IF I CAN COMPLETE MY JOB VIA TELEWORK?

A. Telework: As directed by unit commander, units will follow their enduring operation plan with encouragement to optimize teleworking for tele-work ready personnel as able.

Do you have a fever, cough, or shortness of breath and have you been in close contact with someone known to have COVID-19, or recently traveled internationally? If you or a family member believe you might been exposed  with COVID-19, use one of the following options BEFORE presenting to the Beale Clinic or any other local healthcare facility:
-  Call the 9th Medical Group’s Appointment Line at (530) 634-2941, option 1 

-  Call the Military Health System Nurse Advice Line: available 24/7, at 1-800-874-2273, option 1

-  Use the MHS GENESIS Patient Portal

In order to ensure the safety of patients and staff, it is important that all DoD Beneficiaries call and speak to the healthcare worker BEFORE showing up to any healthcare facility. Allow the Beale Clinic and our partner off-base health agencies the opportunity to triage and assess you over the phone so they can safely determine the level of care you need and prepare for your arrival.

Call the pharmacy at (530)634-2859 to acquire refills or for questions.  Although open, recommend use of mail order pharmacy (https://militaryrx.express-scripts.com/) to the greatest extent possible.

• Patient Advocate - Teleworking - Please contact 530-713-4056 and leave a voicemail. Patient Advocate will return call at the earliest convenience.
• Benefits Advisor - Teleworking - For any benefits or claims concerns please send an email to alexis.d.castillo.mil@mail.mil  and your concerns will be addressed within the next business day.
• Release of Information - Call Release of Information at 530-634-4001 and ask for a digital release of information request (DoD Form 2870). We can then send you a blank request form and have you return it to us digitally signed, or work with you on delivery.
• Your health and safety is our number one priority. Thank you for your patience as we continue to adapt to this evolving threat.

As long as your primary care is at the 9th Medical Group clinic, these places apply to you:

• PCM Appointments - Our provider teams will address whatever issues they can by phone to prevent unnecessary trips to the clinic. Those who require in-person care will receive instructions on when and where to report.
• Laboratory services
• Radiology services
• Pediatrics (only 1 provider: well child for <4 yrs old only, limited telehealth available)
• Immunizations
• Optometry
• Physical Therapy (By appointment)
• Mental Health
• Dental - Deployers, Dental CLASS 3 & 4 evaluations, emergency Dental Screenings only

• Avoid close contact with anyone showing symptoms of respiratory illness (fever, cough, difficulty breathing)
• Wash your hands for at least 20 seconds before and after preparing food, eating, and touching your face
• If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol
• Cover your nose and mouth with a tissue when you cough or sneeze, throw the tissue away immediately and wash your hands
• Clean and disinfect frequently touched objects and surface
• If you’re feeling ill, stay away from others and contact the 9th Medical Group during duty hours, and the Military Health System Nurse Advice Line (MHS NAL) after hours at (800) 874-2273, option 1

Continue to be safe and take precautionary measures...your health and safety is important to us!

The 9 RW Chaplain Corps is currently holding in-person worship for Active Duty service members and their dependents.

All services are limited to 50 total attendees. Physical distancing and face masks will be required for the continued safety of all.

Livestream services will still be provided for those unable to attend. To access the services, utilize the links below:

The Protestant Service begins streaming at 0900L.

The Catholic Service begins streaming at 1030L.

Please contact the Chapel main office at 634-4705 for any questions or concerns.