The pharmacy is open M-F from 0730-1700. For refills, please use the refill line at 530-634-2859. For prescription activation, please use the new activation feature by texting "Get in Line" to 1-877-834-0036 or call 530-634-2941. Please use mail order pharmacy (https://militaryrx.express-scripts.com) to the greatest extent possible to limit exposure.

• Patient Advocate - Teleworking - Please contact 530-713-4056 and leave a voicemail. Patient Advocate will return call at the earliest convenience.

• Benefits Advisor - Teleworking - For any benefits or claims concerns please send an email to alexis.d.castillo.mil@mail.mil  and your concerns will be addressed within the next business day.

• Release of Information - Call Release of Information at 530-634-4001 and ask for a digital release of information request (DoD Form 2870). We can then send you a blank request form and have you return it to us digitally signed, or work with you on delivery.

• Your health and safety is our number one priority. Thank you for your patience as we continue to adapt to this evolving threat.

• Wear a mask/face covering
• Avoid close contact with anyone showing symptoms of respiratory illness (fever, cough, difficulty breathing)
• Wash your hands for at least 20 seconds before and after preparing food, eating, and touching your face
• If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol
• Cover your nose and mouth with a tissue when you cough or sneeze, throw the tissue away immediately and wash your hands
• Clean and disinfect frequently touched objects and surface
• If you’re feeling ill, stay away from others and contact the 9th Medical Group during duty hours, and the Military Health System Nurse Advice Line (MHS NAL) after hours at (800) 874-2273, option 1

Continue to be safe and take precautionary measures...your health and safety is important to us!

Q: I FEEL SICK, WHAT SHOULD I DO?

A: Do not go to work if you feel sick. Notify your chain of command and contact the 9 MDG’s Appointment Line or send your provider a secure message via the MHS Genesis Patient Portal for a telephone screening and assessment. You may also elect to use an over-the-counter FDA approved at home COVID-19 test. All positives COVID-19 test results not obtained at the 9 MDG should be reported to Public Health at 530-634-4945.

Q: IF I HAVE SYMPTOMS, WILL I BE TESTED?

A: Individuals are evaluated over the phone by medical professionals who determine whether or not a test is necessary. If you are a TRICARE beneficiary, please call the appointment line at 530-634-2941 or send your provider a secure message via the MHS Genesis Patient Portal to be assessed by the 9 MDG on Monday - Friday, 0730 - 1700. You may also elect to use an over-the-counter FDA approved at home COVID-19 test.For after-hours advice. You can also call the TRICARE nurse advice line at 1-800-874-2273. For urgent healthcare needs, go to the nearest emergency room.  

Q: IF I THINK I WAS EXPOSED TO A COVID-19 POSITIVE CASE, WHAT SHOULD I DO? 

A. Close contact is defined as someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to test specimen collection) until the time the patient is isolated. If you are “vaccine current”/up-to-date on your COVID-19 vaccinations to include recommended boosters doses, (see details at the following CDC site: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html?s_cid=11747:cdc%20up%20to%20date%20vaccine:sem.ga:p:RG:GM:gen:PTN:FY22) you do not need to quarantine as long as you do not have symptoms, but you should wear a mask for the next 10 days. If you are not “vaccine current”/up-to-date on your COVID-19 vaccinations to include recommended boosters doses then you should notify your chain of command and stay home for 5 days after your last close contact, after you have completed 5 days of quarantine at home you should wear a mask for the next 5 days. In both cases you should monitor yourself for symptoms closely and see above for steps to take should you become sick.

Q. I AM VACCINATED AND IDENTIFIED AS A "CLOSE CONTACT", DO I STILL HAVE TO QUARANTINE? 

A. No, as long as you are “vaccine current”/up-to-date on your COVID-19 vaccinations to include recommended boosters doses (see details at the following CDC site: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html?s_cid=11747:cdc%20up%20to%20date%20vaccine:sem.ga:p:RG:GM:gen:PTN:FY22) and remain asymptomatic you will not be required to quarantine post exposure.  This is NOT the same as being fully vaccinated, e.g. meeting the DoD requirement  You still need to monitor for the symptoms of COVID 19 and seek evaluation if you begin to feel ill. If you are not “vaccine current”/up-to-date on your COVID-19 vaccinations to include recommended boosters doses see above for direction on quarantine.

Q: CAN CIVILIANS WITH NO DOD AFFILIATION GET TESTED ON BASE?

A. Only TRICARE beneficiaries are able to seek medical treatment and symptomatic COVID-19 testing on base. Individuals who are not TRICARE beneficiaries should contact their primary care provider or local public health department to get tested. DoD Civilians and Contractors may be eligible for pre/post-deployment testing at the 9 MDG, if required by applicable reporting instructions. 

Q. CAN BENEFICIARIES AGE 6 months AND OLDER GET VACCINATED ON BASE?

A. Yes, Beale AFB Immunization Clinic is providing COVID-19 vaccinations on a walk-in basis. 

Q. DO I HAVE TO QUARANTINE UPON ARRIVAL TO BEALE AFB IF I AM ARRIVING FROM A CONUS LOCATION?

A. If all departure and destination locations are green, no ETP/ROM is not required. Travel to any red locations require 9RW/CC approval. ROM is not required if there is no close COVID-19 contact or symptoms. 

Q. DO I HAVE TO QUARANTINE UPON ARRIVAL TO BEALE AFB IF I AM ARRIVING FROM AN OVERSEAS LOCATION?

A. Unvaccinated service members are required to complete a 14-day restriction of movement and COVID-19 test following travel from or through a foreign country. This is required for both official and unofficial travel. Fully vaccinated travelers (more than 14 days since final COVID-19 vaccine dose) are not required to complete a quarantine post-travel, but are required to get a COVID-19 test after arrival. Upon arrival from an overseas location, individuals should notify their Sponsor or chain of command of their arrival and then contact 9 MDG/Public Health (530-634-4945) for more information regarding their restriction of movement period and to schedule COVID-19 testing. DoD family members, civilian employees, and contractor personnel are strongly recommended to follow FHP guidance, including pre-travel screening and testing.

Pre/post-deployers should contact 9 MDG/Public Health for guidance on applicable ROM and testing requirements. 

Q: IS THE CDC OPEN?

A: Yes, the CDC is open. Facial coverings are required for parents for pickup/drop off. Hours of operations are 0615-1800 Monday through Friday.  For more information contact the CDC at (530) 634-4717 

Q: IF I PAID MY DUES AT THE CHILD DEVELOPMENT CENTER, WILL I GET REIMBURSED?

A: Yes, it will come in the form of a credit on a future month’s bill.

Q: DO THE CHILDREN NEED TO WEAR MASKS?

A: Children over the age of two will be required to wear a mask upon entering the facility and during hallway transitions, unless they have a sensory/medical issue documented by your primary care manager. Masks are not required inside of the classrooms. Masks are not required on the playground as long as classrooms continue to use the playground at separate times.

Q: WILL THE CDC PROVIDE MASKS FOR CHILDREN?

A: The CDC will not routinely provide masks for use, but disposable masks will be on hand for occasional use.

Q: WHAT HAPPENS IF I CAN’T FIND CHILDCARE BECAUSE THE CDC IS FULL OR SCHOOLS ARE CLOSED THIS SPRING?​

A: Please work with your chain of command (CoC) to ensure that you actively looking ahead to make plans as far in the future as possible. Notify your CoC as soon as possible that you are having trouble finding childcare options. Your CoC will work with you to find a solution.

Q: IS BASE ACCESS RESTRICTED?

A: Procedures to sponsor an individual have returned to normal operations through the Visitor’s Center. 

Q: CAN RETIREES SHOP AT THE COMMISSARY?

A: Yes, the commissary is open to all authorized commissary patrons as defined by DoDi 1330.17. 

Q: IS CONUS/OCONUS TRAVEL AUTHORIZED?

A: CONUS/OCONUS leave is authorized with unit commander approval.

Q: WHAT ARE THE LOCAL LEAVE RESTRICTIONS FOR BEALE AFB?

A: If members are traveling to a “RED” location they will require Sq/CC approval.

Q: CAN I STILL GET PRESCRIPTIONS FILLED?

A: Call the pharmacy at (530)634-2859 to acquire refills or for questions.  Although open, recommend use of mail order pharmacy (https://militaryrx.express-scripts.com/) to the greatest extent possible.

Q. WHY DO I HAVE TO REPORT TO WORK IF I CAN COMPLETE MY JOB VIA TELEWORK?

A. Telework: As directed by unit commander, units will follow their enduring operation plan with encouragement to optimize teleworking for tele-work ready personnel as able.

The 9 RW Chaplain Corps is currently holding in-person worship for Active Duty service members and their dependents.

All services are limited to 50 total attendees. Physical distancing and face masks will be required for the continued safety of all.

Livestream services will still be provided for those unable to attend. To access the services, utilize the links below:

The Protestant Service begins streaming at 0900L.

The Catholic Service begins streaming at 1030L.

Please contact the Chapel main office at 634-4705 for any questions or concerns.