9th SD Administrative Flight Streamlines ID making

Tech. Sgt. Cristina Chomina, 9th Security Forces Squadron, uses a computer at the Administrative Support Flight at Beale Air Force Base, Calif., Jan. 5, 2012. The ASF utilizes computers to reduce customer wait time and improve customer service. (U.S. Air Force photo by Staff Sgt. Robert M. Trujillo)

9th SD Administrative Flight Streamlines ID making

Shannon J. Geronimi, 9th Support Division Administrative Support Flight human resource assistant, helps Tech. Sgt. Cristina Chomina, 9th Security Forces Squadron, update her common access card at Beale Air Force Base, Calif., Jan. 5, 2012. The ASF has improved customer service by reducing the number of steps it takes to produce an ID. (U.S. Air Force photo by Staff Sgt. Robert M. Trujillo)

9th SD Administrative Flight streamlines ID making

Published Jan. 10, 2012
By Staff Sgt. Robert M. Trujillo
9 RW Public Affairs

BEALE AIR FORCE BASE, Calif., -- Service members, Department of Defense civilians, contractors and military retirees all need military identification to gain access to base facilities.

The Administrative Support Flight of the 9th Support Division handles the process of issuing common access cards to members of Team Beale.

In recent years they have taken many proactive steps to help increase efficiency and boost customer service.

"We've reduced the number of processing steps it takes to produce an ID card by half," said Wayne G. Gallant, 9th Support Division director. "We've also added a third ID card making machine to help with the workload. Overall our customer wait time has been cut by two-thirds, and we are always pioneering new ways to improve overall customer satisfaction."

Staff members receive approximately 200 ID card requests each week from a customer base spanning around the central valley to Reno, Nev. and Oregon.

"We're very proficient at what we do," said Wade Delling, ASF human resource assistant. "I guess that's why people don't mind the drive to Beale."

Another enticing feature of Beale's ID shop are recent changes implemented from customer's feedback.

Gallant said everything from where the customer lobby is facing, to the addition of a centralized computer system which tracks customers, came directly from customer and staff requests.

"They take really good care of us," said Staff Sgt. JohnPatrick Thorpe, a member of Team Beale. "It's another one of the nice things about being stationed here at Beale."