Staff Sgt. Carys Cloudwalker, 9th Communications Squadron NCO in charge of the Communications Focal Point, troubleshoots a help desk ticket for a commander Dec. 21, 2011. Cloudwalker and other Comm. Airmen can remote into other computer, enabling them to solve issues without dispatching a technician. (U.S. Air Force photo by Senior Airman Shawn Nickel/Released)
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